How MSPs can resolve a patchwork of options


Throughout the COVID-19 pandemic, most corporations scrambled to make working with a dispersed workforce extra manageable. From Zoom to Skype to Google Workspace and Microsoft 365, companies adopted options that made working from residence extra seamless. For a lot of corporations, nevertheless, this fast adoption created a patchwork of options, which might trigger IT departments and finish customers complications and setbacks.

In fact, patchwork IT has been round lengthy earlier than the COVID-19 pandemic. We usually see patchwork options throughout mergers and acquisitions when one firm makes use of a set of purposes and productiveness suites and the opposite firm makes use of one other. Collectively, they have to make this mismatched group of options work.

Resolving patchwork IT is just not a straightforward feat. It requires cautious planning, thought and execution. Nevertheless, by following these subsequent steps, MSPs and IT professionals can seamlessly resolve patchwork methods for corporations.

Have a look at patchwork IT holistically 

Each IT state of affairs has benefits and downsides. For patchwork IT, the cons typically outweigh the professionals. One of many benefits of a patchwork of options is that you would be able to select the “better of the perfect” to deal with your operational wants. Nevertheless, this tactic normally results in a situation the place options can’t talk with others.

For instance, you would have Cisco firewalls, routers and VPNs whereas additionally utilizing VMware. This won’t be such a foul factor, however the options don’t essentially speak to one another. And every one has completely different administration consoles.

Consolidating options provides performance and makes them simpler to handle. By optimizing patchwork methods, corporations can clean out operations, keep away from end-user confusion and get monetary savings on redundancies.

Consolidation is vital 

Resolving patchwork IT typically means consolidation. To consolidate correctly, MSPs and IT departments ought to think about these steps:

  • Assess: First, corporations ought to assess their inside and exterior wants to find out which platforms and purposes they want. For instance, if cloud-based doc collaboration is crucial, corporations could think about using Google Workspace or Microsoft 365. Assessing your operational necessities enables you to establish which options you want and which you’ll be able to reside with out.
  • Determine: Pinpoint which options aren’t serving operations or have turn out to be redundant. For instance, an organization could have adopted Skype through the pandemic, then realized inside groups solely use Zoom and Microsoft Groups for video calls. Eliminating Skype frees up area for different important purposes.
  • Execute: When it’s time to consolidate, you want the fitting instruments to make sure options are correctly eradicated, migrated and saved to keep away from complications and misplaced knowledge. Utilizing the fitting migration device can make sure you transfer your knowledge safely and successfully.

Migrating to resolve patchwork IT 

Earlier than a migration, you must think about a number of components. Do you have got a full image of what knowledge and options have to be moved? What quantity of knowledge must be migrated? The place does it have to be moved? Do you have got a migration device that may successfully deal with this venture?

Stakeholder suggestions can also be important. You need to guarantee everyone seems to be on board with the modifications following a migration. For instance, if corporations concerned in an M&A necessity to decide on between Google Workspace and Microsoft 365, get enter from workers to find out which answer works greatest for them.

Finishing a migration with out consulting stakeholders dangers confusion and operational setbacks. Workers could must discover ways to use new methods, which might result in frustration and disruption in productiveness. Because of this corporations ought to all the time deploy change administration and guarantee finish customers have the mandatory assets and coaching to make use of the brand new options as soon as the patchwork surroundings is resolved.

Lastly, with any migration, you all the time need to mitigate dangers. A method to do that is to make use of the fitting migration device. To make sure all of your knowledge and knowledge are moved correctly, deploy a migration device constructed to satisfy the dimensions, timeline and specifics of the migration. This prevents setbacks and permits for a seamless migration. Consequently, corporations gained’t have to fret about misplaced knowledge or the migration failing, permitting finish customers to entry their mail and paperwork of their new places.

Avoiding patchwork IT sooner or later 

As soon as a patchwork of options is resolved, it’s vital to stop it from reoccurring. To do that, MSPs and IT professionals ought to think about what we name the 5 Pillars of Office Maturity:

    • Content material Companies: Disorganized recordsdata are a standard ache level for finish customers of patchwork methods. By digitizing recordsdata and operations, corporations can cut back bodily paperwork and worker frustration as they seek for important paperwork. With content material companies, workers can entry paperwork from wherever, saving time, cash and assets.
  • Hyperautomation: Leverage instruments that assist hyperautomation so workers can reallocate time to extra crucial duties. Hyperautomation can optimize worker processes and create area for extra partaking work, lowering danger and rising productiveness.
  • Unified Communication and Collaboration: One of many fundamental causes of patchwork IT is having completely different instruments that do the identical factor. Deciding between a number of instruments could make groups much less productive. If workers are experiencing these ache factors, you want communication, collaboration and convention instruments to make sure workers are productive, engaged and communicative in actual time.
  • Rising Functions and Expertise: New expertise might help you allow legacy infrastructure and modernize your software stack. With rising purposes and expertise, you’ll be able to guarantee your group and workers are agile within the face of disruptions and totally ready for the way forward for work.

Going through patchwork IT head-on

Almost half of IT leaders (48%) mentioned their firm deliberate to do a major IT improve to streamline patchwork methods inside the subsequent 12 months. Virtually a 3rd (29%) had been already within the midst of a migration.

Now’s the time to deal with your patchwork IT issues. By following the steps outlined above, you’ll be able to resolve your patchwork system and stop it from reoccurring sooner or later, creating smoother operations and end-user productiveness to maintain your online business thriving.

By Stacey Farrar, product advertising and marketing supervisor at BitTitan, and Christopher Chesley, North American digital office progress chief at SoftwareOne

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