Constructing Sturdy Partnerships for Buyer Success

Robotiq understood that providing robotic options required extra than simply technical experience. It necessitated a community of trusted companions. We’re presenting right here the dear collaboration between Robotiq and Olympus Controls. 

In at the moment’s dynamic enterprise panorama, the place buyer satisfaction reigns supreme, forging sturdy partnerships has change into an important ingredient for fulfillment. Robotiq acknowledged the transformative affect of collaboration from the very starting. With a steadfast dedication to offering their prospects with the very best service and turnkey options, Robotiq has harnessed the ability of strategic alliances to drive customer-centric innovation.

From its inception, Robotiq understood that providing a complete vary of robotic options required extra than simply technical experience. It necessitated a community of trusted companions who shared their imaginative and prescient of empowering prospects and pushing the boundaries of automation know-how. One notable accomplice that has been by Robotiq’s facet is Olympus Controls. By cultivating a powerful partnership, Robotiq, and Olympus Controls have delivered collectively unparalleled worth and repeatedly tailored to satisfy the evolving want of their numerous buyer base.  

Presenting Olympus Controls

As an automation resolution supplier specializing in components-level gross sales, sub-systems, and turnkey options, Olympus Controls brings a wealth of experience and business information to the desk. Olympus Controls has been a accomplice of Robotiq since day one.

When requested about their partnership, Bruce Hagerty, regional gross sales supervisor at Olympus Controls expressed his enthusiasm, stating: 

 “We have been in a position to implement Robotiq’s options to the good success and happiness of our prospects.” 

By leveraging Robotiq’s cutting-edge cobot applied sciences and Olympus Controls’ high-tech mindset, they’ve change into a reliable useful resource for his or her prospects. 

This partnership extends past product gross sales. It encompasses a holistic strategy that covers the complete buyer journey. From preliminary evaluations to creating demos available, each organizations proceed to innovate and introduce new merchandise to the market. As Bruce Hagerty mentions:

 “This dedication to development and collaboration units Olympus Controls other than opponents who do not need the privilege of being Robotiq’s accomplice”.  

Robotiq and Olympus Controls’ journey collectively over the previous 15 years, has been marked by development, innovation, and customer-centric options. By this partnership, each companies have constantly differentiated themselves out there, enabling many corporations to thrive and obtain their automation targets.

Extra advantages of a powerful partnership

The stronger the collaboration between all stakeholders, the extra vital the benefits change into. 


One of many main advantages of a sturdy partnership is the power to ship options which can be uniquely tailor-made to the shopper’s wants. By fostering shut relationships, the partnership creates an atmosphere the place progressive concepts can flourish. The collective experience of all events concerned permits for the event of options that work seamlessly, offering prospects with higher outcomes and faster outcomes. This degree of collaboration ensures that the answer not solely meets the shopper’s necessities but in addition exceeds their expectations.

Streamline communication

One other key benefit is improved communication. By establishing a close-knit relationship between the tip consumer, the seller, and the native accomplice, communication obstacles are damaged down. This seamless movement of data permits for a deeper understanding of the shopper’s distinctive challenges and necessities. This avoids undesirable delays within the switch of data, which might decelerate the mission.  

“I discuss to Robotiq’s gross sales and assist staff weekly. I do know folks by title and I’ve their cellphone numbers. Anytime I would like one thing, there is a fast reply.” 

Gina Kim, Robotic Gross sales Specialist at Olympus Controls

This degree of accessibility and responsiveness considerably advantages the accomplice and the shopper, particularly when time is of the essence. Fast problem-solving and well timed assist are invaluable, notably when a buyer is raring to have their newly bought product arrange and operational.


Evolving shopping for tendencies

Over the previous 20 years, there was a noticeable shift in prospects’ shopping for tendencies, transferring away from transactional purchases in the direction of a desire for turnkey options. 

Within the earlier years, prospects would purchase particular person elements and undertake the combination course of in-house. Nonetheless, round 2008, a big change occurred with the monetary disaster: corporations reduce on the sizes of their in-house engineering groups, which put extra strain on those left. Clients, missing time and sources, had been in search of extra complete options from their distribution companions. 

This transition aligns with prospects’ rising expectations of buying a whole system that may seamlessly combine into their current manufacturing amenities or meeting traces. For instance, in the case of palletizing, prospects could have already got a conveyor setup and manually deal with the palletizing course of. In such circumstances, they search an answer that may be readily dropped into their end-of-line palletizing station, enabling fast implementation and minimal disruption to current processes.

This shift is pushed by the need for elevated effectivity and decreased time to market. Clients now not want to spend vital sources on configuring and integrating particular person elements themselves. As a substitute, they worth the power to have an answer up and operating in a remarkably quick period of time. By choosing turnkey options, prospects can speed up their manufacturing processes and concentrate on their core competencies, finally driving general productiveness and success.

The power of Robotiq and Olympus Controls to adapt to this evolving buyer demand is a testomony to their dedication to offering complete options. Each corporations have positioned themselves as trusted companions that transcend supplying particular person components. They provide built-in options, backed by design engineering experience, to make sure prospects obtain turnkey techniques that seamlessly meet their particular wants.


A turnkey resolution?

A turnkey resolution is a complete and ready-to-use resolution that enables prospects to streamline their implementation course of. When choosing a turnkey resolution, prospects can merely place a purchase order order and, upon supply, have the system up and operating with the press of a button. This seamless integration eliminates the necessity for advanced configuration and time-consuming setup, offering prospects with rapid performance and operational effectivity.

From a improvement standpoint, a turnkey resolution will not be a static product however moderately a dynamic one. It’s designed to evolve and adapt to the altering wants of consumers. As new variations and upgrades are developed, the turnkey resolution stays alive and continues to develop. Clients are thus shopping for into an answer that’s continually growing and bettering over the long run. This adaptability permits prospects to remain forward of the curve, maximize productiveness, and future-proof their operations.

Clients can depend on the truth that their funding will not be restricted to a one-time buy however moderately an answer that’s actively developed and improved upon.

The advantages of a turnkey resolution

The adoption of turnkey options has been pushed by the quite a few advantages they provide to prospects. In at the moment’s market, there’s a rising demand for merchandise that aren’t solely simpler to make use of but in addition present fast implementation, top quality, and ease for newer engineers and technicians on the manufacturing flooring. These elements have change into vital motivators for patrons when making their shopping for selections:

Improved Return on Funding (ROI): One of many main advantages is the lower in set up time in comparison with absolutely built-in conventional traces. By streamlining the implementation course of, prospects can cut back downtime and begin realizing the advantages of the answer extra shortly. This quicker time-to-value interprets into a greater ROI, permitting prospects to maximise their funding and obtain operational efficiencies sooner.

Fig. 12 Two cell deployment timelines

Standardization and Scalability: A turnkey resolution offers prospects with the chance to standardize their operations on a single resolution: operators do not need to be taught completely different options for various manufacturing traces. Moreover, if a facility expands, the turnkey resolution can function the spine for future growth in keeping with the lean robotics methodology. This standardization simplifies coaching and reduces complexity, enabling smoother operations and enhancing productiveness.

Single Level of Contact and Undertaking Administration: Clients profit from having a single level of contact to information them by way of the deployment course of. As a substitute of coping with a number of distributors and the challenges of assembling numerous elements on-site, prospects can depend on a devoted mission administration strategy. This streamlines communication, coordination, and troubleshooting, leading to a extra environment friendly and seamless implementation expertise.


Lengthy-term relationships

Robotiq emphasizes its concentrate on constructing long-term relationships and catering to repeat initiatives. This dedication to long-term partnerships ensures that prospects obtain constant assist, steady enchancment, and ongoing innovation. By nurturing these relationships, the businesses can higher perceive prospects’ evolving wants and ship options that align with their long-term targets.

However what units Robotiq’s partnerships aside is the unwavering concentrate on distinctive service. Recognizing that profitable collaborations prolong past the preliminary transaction, Robotiq, and its companions are dedicated to offering ongoing assist, coaching, and experience. This dedication to complete buyer care ensures that companies can absolutely leverage the potential of their robotic options, yielding tangible outcomes and a superior return on funding.

Tangible advantages end result from these collaborations, from co-innovation and entry to cutting-edge know-how to streamlined implementation processes and optimized system efficiency. Sturdy partnerships contribute to Robotiq’s mission of delivering turnkey options and distinctive service to their valued prospects.

Robotiq’s sturdy alliances empower companions to ship distinctive worth and drive extra buyer success. Selecting Robotiq as a accomplice means embracing collaboration, innovation, and the chance to face out in a aggressive market.

To see how this partnership not too long ago contributed to a consumer’s success and satisfaction, uncover our Case Research on Cascade Espresso.


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