ServiceNow provides generative AI to Digital Agent chatbot


ServiceNow’s Digital Agent chatbot supplies a conversational interface for customers to carry out self-service duties. Now Help for Digital Agent will make the interactions much more clever and clients will have the ability to sort out extra advanced duties.  

By incorporating generative AI, Digital Agent will have the ability to present extra “direct, related, and conversational responses to questions.” 

When a consumer asks a query, Digital Agent will now present extra info like inner items of code, product photographs or movies, hyperlinks to paperwork, or summaries of information base articles, ServiceNow defined. 

Clients can configure the conversational expertise in Now Help for Digital Agent to go well with the wants of their group. That is completed in a drag-and-drop setting, Digital Agent Designer.  

Clients may embed direct entry to giant language fashions, similar to Micrsoft Azure OpenAI Service LLM or OpenAI API, allowsing clients to work together with these straight if wanted. 

This new functionality was potential due to earlier improvements in ServiceNow’s Generative AI Controller and Now Help for Search.  

“ServiceNow is main the intelligence period. Years of AI funding have put us on the heart of an simple motion,” stated ServiceNow Chairman and CEO Invoice McDermott. “We’re constructing generative AI into our platform so clients can maximize their ROI: ‘return on intelligence.’ That is all about considerate, high-trust co-innovation as we discover the steadiness between machine pace and human judgment. Enhanced by our strategic partnerships with NVIDIA and Microsoft, we’re engineering smarter, absolutely automated workflows. We assist our clients innovate utterly new enterprise fashions on ServiceNow because the clever platform for end-to-end digital transformation.”

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